Services

CRISIS HOTLINE (1-877-695-6333) Available 24 hours a day 7 days a week or text the keyword “4hope” to 741741

 

Case Management

Who provides the service? 
Staff trained to provide the service and who are supervised by professional staff licensed by the State of Ohio.

Who can use it?
Adults designated as having Severe and Persistent Mental Illness (i.e., having a serious mental health diagnosis and serious and persistent impairment of role functioning) and children/adolescents designated Seriously Emotionally Disturbed (i.e., having a mental health problem other than a transient life circumstance and involvement with at least two child-serving systems).

What is it?
Case management is help with practical matters such as advocacy, linking to needed services and teaching or practicing community survival skills (e.g., self-management of emotions, budgeting, shopping, cooking, self-care, self-administration of medication) and personal growth skills (e.g., setting and maintaining interpersonal boundaries, keeping to a schedule). Skill-building in particular can be done either individually or in groups. Service intensity ranges from once every two or three months to more than once per day for those experiencing the most difficulty maintaining themselves in the community. 

Where is the service provided?
Most of the services are provided where people are in the community, often in client homes. Linking and advocacy services are often provided at the offices of other social service systems or by telephone. Group services are most often provided in our offices. Adult case managers are stationed at:

  • 975A Kingsview Drive, Lebanon, OH 45036
  • 50 Greenwood Lane, Springboro, OH 45066
  • 953 S. South Street, Wilmington, OH 45177 

Psychiatric Rehabilitation is group skill-building programming offered at two locations:

  • 975A Kingsview Drive, Lebanon, OH 45036
  • 953 S. South Street, Wilmington, OH 45177

In the case of children and adolescents, services may be provided at school. In the summer, services may be provided at other locations in the community, particularly in the context of practicing self-management and prosocial skills. Child case managers are stationed at:

  • 204 Cook Road, Lebanon, OH 45036
  • 50 Greenwood Lane, Springboro, OH 45066
  • 953 S. South Street, Wilmington, OH 45177

When is the service provided?
Most services are provided during regular business hours Monday through Friday. ACT clients are seen some evenings and weekends according to individual treatment needs, and clients of the Intensive Case Management and ACT teams have dedicated telephone numbers to reach staff after regular business hours.

Why do we do it?
Many clients need help with practical matters to improve their lives, achieve and maintain stability and to build sufficient resiliency to extend successful tenure in the community.